Hey my xbox 360 has been working fine since day one until recently. I just moved across the country from Missouri to Michigan and my xbox was in a Uhaul for 14 hours. Would my xbox say open tray because its cold or the lens is fogged? I just played it last week.
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If this is an older Xbox 360 your talkng about (arcade/Pro/Elite) I had a similar problem. What i first did was a temp fix which only let me open it everytime i applied this technique (push open tray, push actual tray inward with a reasonable amount of presure then let go and it should come out). If that dontt work I opened the console, opened the dvd tray and turned some screw (google a detaild tutorial) If this problem is to do with a newer 'slim' console, i'm sorry I cant help (LoL!) (xbox.com/support?)