Verified answer

Go to the VZW store and show them what its doing and they shoul swap it out if it is still under warranty. You may want to call and see or if you have had it under a year you should be good.

Oh yeah and dont mention the dropping part :)

my friend went through six of those phones and now shes finnallly getting a new one because they break so easily.

gettta nneewww phonne!