Verified answer

Here is a much simpler fix.

1. Run rkill, no need to install, just download to the desktop, and double click the icon to launch it. A log file will display when it finishes, doesn't matter what it says, just close it, and move to the next step.

http://www.bleepingcomputer.com/download/rkill/

2. After rkill has run successfully, run a FULL scan with MalwareBytes, it's free:

http://www.techspot.com/downloads/4716-malwarebyte...

Delete everything MBAM finds, and restart when prompted.

Then update, and run another full scan with avg.

2

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

Now open your browser and download TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits.

http://support.kaspersky.com/faq/?qid=208280684

Regardless of the results…

Download this package.

When you click on the download button, wait for a few seconds and the download box will appear, without you having to enter your name or email address.

Save it to your desktop, unzip it...click on start.exe...then click on Emergency Kit Scanner. Wait for it to open (this may take a couple of minutes), then get updates and run a Deep Scan (the scan may take a while):

http://www.emsisoft.com/en/software/eek/

You should now delete TDSSKiller.exe, as updated versions are often made available.

Hope this helps.

@@@@@@Backdoor trojan warning:@@@@@@

http://www.threatexpert.com/reports.aspx?find=MD5....

This is a point where you need to decide about whether to make a clean start.

You are strongly advised to do the following immediately.

1. Contact your banks, credit card companies, financial institutions and inform them that you may be a victim of identity theft and ask them to put a watch on your accounts or change all your account numbers.

2. From a clean computer, change ALL your online passwords -- for email, for banks, financial accounts, PayPal, eBay, online companies, any online forums or groups.

3. Do NOT change passwords or do any transactions while using the infected computer because the attacker will get the new passwords and transaction information.These trojans leave a backdoor open on the system that can allow a hacker total and complete access to your computer. (Remote access trojan) Hackers can operate your computer just as if they were sitting in front of it. Hackers can watch everything you are doing on the computer, play tricks, do screenshots, log passwords, start and stop programs.

See this article on creating strong passwords http://www.microsoft.com/security/online-privacy/p...

* Take any other steps you think appropriate for an attempted identity theft.

You should also understand that once a system has been compromised by a Trojan backdoor, it can never really be trusted again unless you completely reformat the hard drives and reinstall Windows fresh.

Here is some additional information: What Is A Backdoor Trojan? http://www.geekstogo.com/2007/10/03/what-is-a-back...

Danger: Remote Access Trojans http://www.microsoft.com/technet/security/alerts/i...

Consumers – Identity Theft http://www.ftc.gov/bcp/edu/microsites/idtheft/cons...

When should I re-format? How should I reinstall? http://www.dslreports.com/faq/10063

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? http://www.dslreports.com/faq/10451

Rootkits: The Obscure Hacker Attack http://www.microsoft.com/technet/community/columns...

If you would like to try to clean your pc:

Please read the following so that you can begin the cleaning process: The service is FREE

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

Please read and follow the directions here http://www.malwarebytes.org/forums/index.php?showt...

skipping any steps you are unable to complete.

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