Verified answer

Right click on an open area of the desktop (not an icon). left click Properties. Click on Settings Tab. Move Screen Resolution slider to highest setting you monitor can display. Click on Advanced options. Apply new settings without restarting (saves time). If you can't see anything on the screen, revert to original settings, or wait 20 seconds for the laptop to revert automatically. When you find the right resolution, save it.

while there, check and save the right monitor and adapter settings.

Good luck.

No LED No Display

If Customer says there is no display on the screen, confirm whether he is able to see the Black & White Compaq Logo (No more Red Compaq Logo in latest Models) while booting. If he says no, check whether the Led is blinking or not. If it blinks, perform power drain steps. Because, this issue could be due to any charge that is left in the notebook capacitors. To check this, please try performing Power drain process.

Here are the steps to perform a Power Drain Procedure:

1. Disconnect the AC Adapter.

2. Remove the Battery.

3. Hold the Power button down for 30 seconds to 1 minute.

4. Reconnect the AC adapter; do not connect the battery now.

5. Turn on the Notebook power.

The above process will discharge the charge that is left in the Notebook which could cause this issue.

If that too fails to work, then you may check with an external monitor. This is to confirm whether the issue is with the Display Panel or the Mother Board or Other Components.

If the Notebook is completely dead and neither there is display nor the led blinks, then it might be a hardware failure. In this case, you may suggest the customer to contact ASP, if the NB is under warranty; arrange a mail-in repair service.

Dead pixels on Display panel

According to HP Pixel policy, the following numbers of defective pixels are allowed:

Bright sub-pixel defects: 3 maximum

Dark sub-pixel defects: 5 maximum

Total combined bright and dark sub-pixel defects: 5 maximum

If the NB in question has the defective pixels lower than the above mentioned number, then explain the Customer, it is normal, and there is no need of replacement for that.

To understand better about the Pixels and Pixel Policy, please visit these links:

http://h20000.www2.hp.com/bizsupport/TechSupport/D...

http://www.geocities.com/darwinjamese/pixel.pdf

Regards,

Prasad.

what's your problem? press mark? dead pixels? or ???